Terms and Conditions
Terms and Conditions
These terms and conditions apply to all purchases made via the website of Lily & Kate Vancouver, based in Vancouver, reachable via info@lilyandkatevancouver.com.
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Applicability
By placing an order, you agree to these terms and conditions. -
Product information
We make every effort to describe the products correctly and to provide up-to-date information. However, typing errors or inaccuracies may occur. -
Ordering and payment
Orders are processed after receipt of full payment. The available payment methods may differ per country. Customers are responsible for checking which payment methods are available for their location. -
Processing and delivery
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Processing time: 1–3 working days
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Shipping time: 3–7 working days (depending on location)
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Shipping takes place directly from our supplier in China.
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Returns and cancellations
Please refer to our separate returns policy for all conditions. -
Liability
We are not responsible for loss or damage during shipping if the tracking shows that the parcel has been delivered. Always carefully check the address provided. -
Intellectual property
All content on the website (texts, photos, logos) is the property of Lily & Kate Vancouver and may not be used without permission. -
Complaints procedure
Complaints can be submitted in writing via info@lilyandkatevancouver.com. We aim to respond within 5 working days. -
Applicable law
These terms and conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
